Creating service experiences for clients and value for companies and institutions.

Service Design is a holistic exercise, it is the definition of a relationship between the company or institution and the end user or client..

 

OUR SERVICES


SERVICE AUDIT AND EVALUATION

Evaluate the existing service, its journey and touch points and describe recommendations and best practices and heuristics.

• Analyze market best practices
• Customer journey mapping
• Service systems and ecologiess

 

SERVICE DESIGN AND TOUCHPOINT DEFINITION

The design of a complete service. Using human centered design as a source for discovering needs and expectations to defining touch points to deliver timely benefits. This includes Service Design Blueprints, Agile process with multidisciplinary teams to define service solutions; prototyping touchpoints and integrations with the physical and digital world.

• Blue prints
• Benchmark of services
• User/client research
• Back end analysis
• Agile development

 

SERVICE DESIGN TRAINING

Teaching the fundamentals of the practice. From design research to developing blueprints to prototyping touchpoints.

• Training
• Prototyping
• User research

 

BUSINESS DESIGN

Design of a new service mapping its front and back stage touchpoints and the configuration settings to make the business whole, such as business/profit model, network and structure requirements, partnerships and processes.

• Business model
• Profit model
• Organization structure

 

SERVICE DELIVERY AND PROGRAM MANAGEMENT

Work with operations and human resources to implement Service design innovations and improvements. Make sure the right metrics are defined and measured.

• Implementation
• Visual identity development
• Perfect match between service and platform


CASES & PROJECT SNAPSHOTS