Service Design

Service Design

 

Creating service experiences for clients and value for companies and institutions.

Service Design is a holistic exercise, it is the definition of a relationship between the company or institution and the end user or client..

 

OUR SERVICES


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SERVICE AUDIT AND EVALUATION

Evaluate the existing service, its journey and touch points and describe recommendations and best practices and heuristics

• Analyze market best practices
• Customer journey mapping
• Service systems and ecologies

 
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SERVICE DESIGN AND TOUCHPOINT DEFINITION

The design of a complete service. Using human centered design as a source for discovering needs and expectations to defining touch points to deliver timely benefits. This includes Service Design Blueprints, Agile process with multidisciplinary teams to define service solutions; prototyping touchpoints and integrations with the physical and digital world;

• Blue prints
• Benchmark of services
• User/client research
• Back end analysis
• Agile development

 
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SERVICE DESIGN TRAINING

Teaching the fundamentals of the practice. From design research to developing blueprints to prototyping touchpoints.

• Training
• Prototyping
• User research

 
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BUSINESS DESIGN

Design of a new service mapping its front and back stage touchpoints and the configuration settings to make the business whole, such as business/profit model, network and structure requirements, partnerships and processes.

• Business model
• Profit model
• Organization structure

 
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SERVICE DELIVERY AND PROGRAM MANAGEMENT

Work with operations and human resources to implement Service design innovations and improvements. Make sure the right metrics are defined and measured.

• Implementation
• Deliverable
• Service Definition and execution

 

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Digital Strategy

Digital Strategy

 

Delivering the ideal digital experience for your customers and stakeholders.

A digital solution must provide a memorable experience to positively impact people’s lives and transform organizations. Through user-centered design we create innovative and disruptive solutions, able to solve user’s needs and business goals.

 

OUR SERVICES


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HEURISTIC ANALYSIS

Exploration and evaluation of product’s usability to identify occurrences of good and bad digital interaction practices, their level of severity and mapping opportunities for improvement.

• Identification of usability issues
• Analyze market best practices
• Detect opportunities

 

UX RESEARCH

User research aimed to reveal use cases, user’s expectations, adoption barriers and interaction models, generating a deep understanding of usability issues on a digital product that will lead the development of new solutions tailored
for the targets.

• Platform tests with real users
• Performance and qualitative analysis
• Straightforward recommendations

 

DIGITAL CONCEPT

Definition of the strategy, product vision and design principles, based on a positive usage experience that will guide the development of a digital product, according to it’ s business model.

• Tangibilize concepts into solutions
• Interface guidelines for further development

 

PLATFORM REDESIGN

Restructuring and redesigning a previously existent digital platform through a user centered innovation and design thinking approach, solving user’s needs and evolving the business potential.

• Complete rethink and redesign
• Iterative and co-creative process
• Solving known and unknown business
issues digitally

 

DIGITAL TRANSFORMATION

Design of a digital solution intended to replace a current analogical process, identifying new business opportunities and eventually redesigning internal organizational processes through new interaction channels.

• Transformation of an analogical process into a digital platform
• Visual identity development
• Perfect match between service and platform

 

RELATED PROJECTS


Contact us!

Name *
Name
Phone
Phone

Digital Strategy

Digital Strategy

 

Delivering the ideal digital experience for your customers and stakeholders.

A digital solution must provide a memorable experience to positively impact people’s lives and transform organizations. Through user-centered design we create innovative and disruptive solutions, able to solve user’s needs and business goals.

 

OUR SERVICES

User centered digital solutions, designed through a collaborative process.


img_servico.png

HEURISTIC ANALYSIS

Exploration and evaluation of product’s usability to identify occurrences of good and bad digital interaction practices, their level of severity and mapping opportunities for improvement.

• Identification of usability issues
• Analyze market best practices
• Detect opportunities

 

UX RESEARCH

User research aimed to reveal use cases, user’s expectations, adoption barriers and interaction models, generating a deep understanding of usability issues on a digital product that will lead the development of new solutions tailored
for the targets.

• Platform tests with real users
• Performance and qualitative analysis
• Straightforward recommendations

 

DIGITAL CONCEPT

Definition of the strategy, product vision and design principles, based on a positive usage experience that will guide the development of a digital product, according to it’ s business model.

• Tangibilize concepts into solutions
• Interface guidelines for further development

 

PLATFORM REDESIGN

Restructuring and redesigning a previously existent digital platform through a user centered innovation and design thinking approach, solving user’s needs and evolving the business potential.

• Complete rethink and redesign
• Iterative and co-creative process
• Solving known and unknown business
issues digitally

 

DIGITAL TRANSFORMATION

Design of a digital solution intended to replace a current analogical process, identifying new business opportunities and eventually redesigning internal organizational processes through new interaction channels.

• Transformation of an analogical process into a digital platform
• Visual identity development
• Perfect match between service and platform