Creating service experiences for clients and value for companies and institutions.

Service Design is a holistic exercise, it is the definition of a relationship between the company or institution and the end user or client..

 

OUR SERVICES


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SERVICE AUDIT AND EVALUATION

Evaluate the existing service, its journey and touch points and describe recommendations and best practices and heuristics

• Analyze market best practices
• Customer journey mapping
• Service systems and ecologies

 
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SERVICE DESIGN AND TOUCHPOINT DEFINITION

The design of a complete service. Using human centered design as a source for discovering needs and expectations to defining touch points to deliver timely benefits. This includes Service Design Blueprints, Agile process with multidisciplinary teams to define service solutions; prototyping touchpoints and integrations with the physical and digital world;

• Blue prints
• Benchmark of services
• User/client research
• Back end analysis
• Agile development

 
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SERVICE DESIGN TRAINING

Teaching the fundamentals of the practice. From design research to developing blueprints to prototyping touchpoints.

• Training
• Prototyping
• User research

 
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BUSINESS DESIGN

Design of a new service mapping its front and back stage touchpoints and the configuration settings to make the business whole, such as business/profit model, network and structure requirements, partnerships and processes.

• Business model
• Profit model
• Organization structure

 
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SERVICE DELIVERY AND PROGRAM MANAGEMENT

Work with operations and human resources to implement Service design innovations and improvements. Make sure the right metrics are defined and measured.

• Implementation
• Deliverable
• Service Definition and execution

 

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